Contact Center Supervisor
Description:
Hire on Bonus $1,500.
00 hire on bonus is for new hires and rehires that are returning after 5 years or more.
The bonus will be paid out in equal $500 portions after successfully completing 3 months, 6 months and 9 months of employment with Treasure Island Resort & Casino.
To oversee the call center.
Responsible for a high level of guest service as described in your departments guest service standards.
RESPONSIBILITIES - Hire, schedule, train, coach, evaluate staff, complete payroll and conduct performance reviews - Direct daily work activities and inspect completed work for conformance to standards - Develop, implement and ensure high standards of telephone etiquette and professionalism - Handle guest questions, concerns, complaints and discrepancies - Be knowledgeable about and provide guests with information regarding casinos events, general property amenities, and dinning / hotel reservations - Adhere to yield management principles and decisions - Assist staff with making reservations, accepting deposits and authorizing credit cards - Maintain knowledge and proficiency on the day-to-day Call Center operations - Provide support at guest events and promotions as requested QUALIFICATIONS Required - High School Diploma/GED or equivalent experience - 2 year supervisory experience with 5
staff preferably in casino industry - 2 years hospitality or customer service experience Skills Required:
- Accurate and detail-oriented - Highly organized and ability to adapt quickly to changing priorities - Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows - Excellent written, verbal and interpersonal communication skills - General working knowledge of office equipment and practices - Excellent problem solving skills Recommended Skills Adaptability Attention To Detail Audio Equipments Call Centers Coaching And Mentoring Coordinating Estimated Salary: $20 to $28 per hour based on qualifications.
Hire on Bonus $1,500.
00 hire on bonus is for new hires and rehires that are returning after 5 years or more.
The bonus will be paid out in equal $500 portions after successfully completing 3 months, 6 months and 9 months of employment with Treasure Island Resort & Casino.
To oversee the call center.
Responsible for a high level of guest service as described in your departments guest service standards.
RESPONSIBILITIES - Hire, schedule, train, coach, evaluate staff, complete payroll and conduct performance reviews - Direct daily work activities and inspect completed work for conformance to standards - Develop, implement and ensure high standards of telephone etiquette and professionalism - Handle guest questions, concerns, complaints and discrepancies - Be knowledgeable about and provide guests with information regarding casinos events, general property amenities, and dinning / hotel reservations - Adhere to yield management principles and decisions - Assist staff with making reservations, accepting deposits and authorizing credit cards - Maintain knowledge and proficiency on the day-to-day Call Center operations - Provide support at guest events and promotions as requested QUALIFICATIONS Required - High School Diploma/GED or equivalent experience - 2 year supervisory experience with 5
staff preferably in casino industry - 2 years hospitality or customer service experience Skills Required:
- Accurate and detail-oriented - Highly organized and ability to adapt quickly to changing priorities - Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows - Excellent written, verbal and interpersonal communication skills - General working knowledge of office equipment and practices - Excellent problem solving skills Recommended Skills Adaptability Attention To Detail Audio Equipments Call Centers Coaching And Mentoring Coordinating Estimated Salary: $20 to $28 per hour based on qualifications.
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